1 on 1 Property Introduces their Rental Service Guarantee
11/08/2009 2:47:02 PM
"I want my property manager to be prepared to really step up to the plate and be held accountable for the job i'm asking them to do. I am sick of being told it is someone elses problem. I know that mistakes are made, but it really frustrates me when the same mistakes happen time and time again and nothing changes"
Is this typical of how you feel about your property manager?
Would you like your property manager to really listen to your frustrations and respond quickly?
We know that we all make mistakes, but we believe that what makes a great business stand out is their ability acknowledge that a mistake has been made and truly improve the way they do business.
At 1 on 1 Property, we genuinely want to provide exceptional levels of service to our clients, for this reason we have introduced a Rental Service Guarantee, this process has been put in place to show that not only are we happy to be held accountable for the important role you have given us, but that we want to listen to you, the client.
Our guarantee works like this; If you are unhappy with the level of service you are receiving, tell us about it and we will put a plan in place to ensure it doesn’t happen again. If it does..... You don’t pay us!